Flight Centre
Flight Centre Palmerston North stands as a premier destination for travelers seeking expert guidance and exceptional value in New Zealand. As part of the country's most prominent travel agency, this dedicated store serves as a hub where travel dreams are transformed into reality through personalized service and extensive industry knowledge.
Our team of Travel Experts is readily available to assist you with every aspect of your journey. Whether you are looking for the best quotes on international flights, planning a comprehensive holiday itinerary, booking luxury accommodations, or arranging car hire and guided tours, our specialists provide tailored solutions to fit your needs. We also offer specialized services for cruises, rail travel, and business travel, ensuring that every detail of your trip is handled with precision.
Visit our Palmerston North store, give us a call at 0800 24 35 44, or contact us via email to get a quote. We are dedicated to securing the hottest deals and providing the best trip paths for our clients. Explore our additional offerings, including travel insurance, gift cards, and holiday finance options, to make your next adventure seamless and stress-free. Let us help you navigate travel restrictions, manage bookings, and access exclusive travel eSIMs and publications.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-16h
Photos of Flight Centre
Our comment from TraTraTravel about Flight Centre:
Expert Advice and Personalized Service
Flight Centre leverages the expertise of knowledgeable travel agents to provide tailored solutions for a wide variety of trips. Travelers frequently highlight the value of having a dedicated professional who understands their specific needs, whether it involves complex international itineraries, local New Zealand breaks, or family holidays. The agency is praised for its ability to handle detailed arrangements, ensuring that customers receive professional guidance that goes beyond simple booking services. Many clients appreciate having a trusted agent who can answer questions and provide reassurance, making the planning process less stressful and more enjoyable.
Strong Staff Performance and Professionalism
A significant portion of positive feedback centers on the competence and friendliness of the staff. Specific agents are repeatedly commended for their helpfulness, efficiency, and patient approach. Travelers often mention that representatives go "the extra mile" to organize details smoothly, from sorting out flights to arranging transfers and accommodations. The personal touch provided by these professionals is a major strength, with many customers noting that they would happily recommend specific team members and return to the agency for future travel needs.
- Highly rated agents who provide clear, accurate, and timely information.
- Staff members who are patient and willing to help with complex or last-minute changes.
- Professional service that makes customers feel valued and well-cared for.
- Expertise in securing the best prices and deals for various travel requirements.
Comprehensive Travel Solutions
The agency offers a broad range of services designed to meet diverse traveler preferences. This includes booking international and domestic flights, securing hotel accommodations, arranging rental cars, and organizing specialized trips such as honeymoons and multi-leg journeys. By consolidating these services, Flight Centre aims to provide a seamless experience where all components of a trip are coordinated effectively. Many customers find that this comprehensive approach adds value by ensuring that all elements of their vacation are aligned, reducing the need to manage multiple separate providers.
Quick and Efficient Processing
Speed and efficiency are frequently cited as key advantages of using this travel agency. Travelers have noted that their bookings are processed quickly and accurately, allowing them to finalize their travel plans with confidence. The ability to receive prompt confirmations and have documents sorted out rapidly is a significant benefit, particularly for those planning time-sensitive trips. This operational efficiency contributes to a positive overall experience, ensuring that customers can focus on anticipating their travels rather than worrying about logistical delays.
Flight Centre: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,5 out of 5 from 59 reviews
Negative experience: Booked to uk with rental car for 41days and they mucked up dates Very lucky to get alternative car although flight centre acknowledged mistake only manged to get one day refund We almost didn't get a car!!! What a headache Will book directly with airlines from.now on And will only ever get rental car when arrive in a place
Hi Sara, sorry to hear about your experience. All customers are required to sign off on their booking & traveler details are correct prior to booking confirmation and payment. This does sound strange, so we'll be sure to followup internally as appropriate to ensure we can continually improve for our customers, and we do hope to be able to assist with your future travels. Thank you for your review
Fantastic experience: Sam in Palmerston North, has been amazing working with us to book our holiday away to Japan. He has been super helpful ensuring we get the best price that accommodates our needs for our time away. I highly recommend Sam in the Palmerston North branch. Thank you so much
We love to see this amazing review for Sam, and how he not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Ann :)
Negative experience: I had booked a premium economy return flight from London -delhi- Auckland - Nelson over a year ago. It was in 2 different legs - London -Delhi - London ( BA) and Delhi -nelson-delhi ( Cathay and Air NZ) After I agreed to take the flight and went to pay, I was told they charge $150 or so extra for their expertise. I went ahead with it. My contract in NZ got extended. So I just went on the return to Delhi: and asked them to cancel the Delhi London return as I would return to NZ. They said very little of the flight would be returned, but the tax definitely would be. That would be a few hundred probably. Since then, I have emailed repeatedly, and initially they said it hadn't been refunded. Now , I get no answer. Terrible customer service! I wouldn't book flights through them again.
Hi Ajay, sorry to hear of your negative experience! I can appreciate how frustrating the cancellation & refund process can be. With airline refunds, this timeframe has been extended by most suppliers due to the increased workload across the industry. If you would like to speak further about this, you can reach out to our customer relations team by completing this form: http://travl.to/6268mYOEI
Negative experience: The worst customer service experienced I've had. Never again and recommend avoiding.The incompetence and unprofessionalism is unparalleled.
Sorry to see you've not had a great experience with us Caleb! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Fantastic experience: Great lady we dealt with she was efficient and honest.
We love hearing this wonderful feedback! Thank you for sharing Mel
Negative experience: Booked a flight with flight centre domestic flight, after that change the date of ticket said again for flight centre services charges… very disappointed
Sorry to see you've not had a great experience with us Karn! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Negative experience: Patchy service; had to cancel international flight, no refund. Buyer beware! House of Travel friendlier, and more efficient.
Sorry to see you've not had a great experience with us Sandy! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]
Negative experience: If we could give a negative star we would. We have found absolutely no financial or any other benefit in booking through Flight Centre. Booking with them has been an absolute nightmare with many tears shed as to how horrible and thoughtless there so called "travel experts" can be. Kim Nagle has been incredibly careless and her lack of proper advice has so far cost us hundreds of dollars, a lot of heartache and potentially thousands as they now wind down the clock til our credit expires. We submitted a complaint to customer relations and they have done absolutely nothing to help us and accept absolutely no fault. I would have been far better off booking directly with the airline and I implore anyone and everyone to never book with Flight Centre.
Hi Tim, sorry to see you're not happy with your experience, this is not how we want our customers to feel! We'd recommend emailing our social engagement team with your complaint reference number and our team can escalate this issue further for you. You can contact this team via; [email protected]
Fantastic experience: They r good ,I paid my 1st OE off with them over a year
Thanks so much for your great review Rod! We love to hear this
Fantastic experience: in this day and age it's still worth visiting a travel agent. theirs always that little bit of extra info that can make your holiday more enjoyable.
Thanks so much for sharing your great experience with the team Bruce! :)
Negative experience: Don’t use Sam at Palmerston North Flight Centre to book your trip. When I sent him emails he never responded. I had to ask him a lot of questions to get any information on Tours that I was interested in. I went to see him last Tuesday and told him I would be finalising my Quote by Thursday of the same week When I went back on Thursday to see him I was advised that he went on leave on the Wednesday so he would have known he wasn’t going to be there to see me on the Thursday but didn’t bother to tell me he was going on leave so I didn’t finalise my Trip. Over all my experience with Sam was very poor he lacks professionalism and communication skills and I’m surprised that he is the Team Leader of Flight Centre Palmerston North. In all my years of dealing with Flight Centre I have never experienced such poor Customer Service as I have with Sam from Flight Centre Palmerston North.
We're sorry to hear about your experience Sandra, this is not how we want our customers to feel. We will be sure to channel this feedback internally as appropriate, and we do apologize for your experience.
Fantastic experience: I went here to inquire about an overseas trip, and the lady was very very helpful and polite. She said she would email details, and she did. Great follow-up.
We love to see this great review for the team, and how they helped make this so easy for you - thanks so much for sharing Joanne!
Positive experience: Not good parking.
Thanks for your review Liz.
Negative experience: Went in 6 months ago for quote on a trip never heard anything back. Rang up about 10 days ago, left number, what do you know. No phone call back :(
Sorry to hear this Wendy, we will be sure to channel this feedback internally to manage as appropriate.
Fantastic experience: Amazing quick service
Thanks for your amazing review! :)
Fantastic experience: Great service from Kim
Thanks so much for this great shout out for Kim! :)
Fantastic experience: Great service and very friendly and helpful staff. Helped me out a lot when I was organizing the trip
Thanks Gregory :)
Negative experience: Don’t ever go here. Not only did Sam never reply to us on time he didn’t give us any head ups and tell us how to do literally anything. Mucked up one of our flights said it was at midnight actually was at 9:30pm, almost missed it, booked us no transport from the airport to the hotel, didn’t tell us that the London eye ticket was actually not really a ticket for that time, we still had to book a time slot so we missed out on that, shortened our japan stay from 9 days like we asked to 7 days, booked us an extra night at one of the hotels and we didn’t get a refund. Before we even went we were under the impression that we had payed for everything then he hit us with $1.5k bill the week before which we payed for only to then find out that’s didn’t even cover everything like the email said it did. He has turned our holiday into something so extremely stressful.
Hi Megan, we’re really sorry to hear about your experience. Could you please contact us on [email protected] and one of our customer experience team members will get in touch? Thank you.
Fantastic experience: Great service
Thanks Graham!
Fantastic experience: I dealt with Ella, she was very helpful and super lovely, I'd happily recommend her to anyone wanting to book their next flights through the flight Centre (the square PN)
Thank you for the lovely review Nicole! :)
Negative experience: Not very welcoming. Just told to go to their website instead. What is the point of them being open
Hi Neil, we’re really sorry to hear about your experience. Could you please contact us on [email protected] and one of our customer experience team members will get in touch? Thank you.
Negative experience: Started off great, Sam sent through details of trip. Before confirming, we decided to tweak the dates a bit. Emailed Sam, no response - thought we'd give it a bit of time as it was over the Christmas period. Emailed a second time - no response. Let a few days go by, then left a VM. We are now at the end of January and still have not received a response. We gave up and went elsewhere.
Hi Karen, we’re sorry to hear about your experience and we would really like to look into this further for you. Would you be able to contact us on [email protected] so one of our customer experience team members can get in touch with you? Thank you.
Negative experience: The moment they received our deposit it was like we didn't exist. Still waiting on a reply sent weeks ago. They have made what should be an exciting family holiday stressful. We have previously used flight center on four other occasions with wonderful experiences each time. I won't be going back and would suggest people look elsewhere.
Hi Phillip, we’re really sorry to hear about your experience and we'd love to be able to look into this further for you. Could you please contact us on [email protected] and one of our customer experience team members will get in touch? Thank you.
Fantastic experience: Great friendly staff and wonderful service
Thank you for the lovely review :)
Fantastic experience: Really quick and efficient. Sam (guy) palmerston north, was really helpful. Would recommend.
Thank you so much for the nice review Lynn, we've passed it on to Sam and his team! :)
Positive experience: Very polite staff and friendly customer service the best They can understand your dream of flying
Thank you for the great review Josh! :)
Fantastic experience: A shout out to Amy at Palmerston North store. She was really helpful and was able to answer all our questions
Thank you so much for taking the time to leave this lovely review :)
Fantastic experience: Very good service from Jordan Cohen in the Palmerston North branch.She was very professional and sorted our holiday out straight away. I would definitely recommend her to deal with. Nothing was too much trouble. A1 Service
Thank you for the amazing feedback Richard! We'll make sure we pass it on to Jordan.
Fantastic experience: The staff at Palmerston North are excellent particularly Natalie & Amy. Totally professional and so friendly & helpful. We've booked an upcoming holiday to Fiji and this is the first time we have used a travel agency for a holiday. I would absolutely use them again in the future.
Thanks Lorna for taking the time to write such positive feedback about your experience with us! :)
Negative experience: You leave people's personal information out in full view of the public, Then ring the police on the member of the public that exposed you, even though no laws were broken, absolutely ridiculous
Hi Arlo, protecting our customer’s personal information is extremely important to us and we have policies and procedures within our business to protect our customer information, as well as abiding by all NZ legal requirements. We would really appreciate if you could please contact us at [email protected] so that we can discuss your experience and look into this further.
Negative experience: Very frustrating when we communicate with the call centre for help with flights already booked through Flight Centre. Only to be told to get in touch with the rep who booked the flight. Staff at Palmerston North office will certainly benefit from customer service training and how to deal with customers politely. Staff do not seem to be interested in the walk in customers at all. Will never use Flight Centre again.
Thank you for taking the time to give us this feedback. We are sorry to see that you are unhappy with your recent experience with Flight Centre. We pride ourselves on fantastic service and are disappointed to hear than you feel yours has been anything less. We would love the opportunity to restore your faith in our brand and to remedy this negative experience for you. Please feel free to reach out to us at [email protected] so that we can discuss your experience further to hopefully move towards a positive resolution.
Negative experience: Would rather book my own travel. Completely disinterested staff.
Thank you for taking the time to give us this feedback. We are sorry to see that you are unhappy with your recent experience with Flight Centre. We pride ourselves on fantastic service and are disappointed to hear than you feel yours has been anything less. We would love the opportunity to restore your faith in our brand and to remedy this negative experience for you. Please feel free to reach out to us at [email protected] so that we can discuss your experience further to hopefully move towards a positive resolution.
Fantastic experience: Nice personnel
Thanks Julius!
Negative experience: Glad I won't have to go to this place again the woman that served us snapped like a crocodile & talked down to us like children. Flight Centre Barrington Christchurch were far more professional than Palmerston North.
Hi Pamela, we’re sorry to hear of your experience. The Customer Experience Team is the correct platform to raise and address your concerns. Please go through to them with any additional information. We apologise that we would not be able to assist you further in this matter. You can reach them on [email protected] or 0800 227 500. Thanks, Jordan
Fantastic experience: Staff are excellent very friendly Sit down they will help you with everything
Thanks Justin!
Fantastic experience: Awesome and Amazing travel prices, service and travel packages‼
Thanks Prudence!
Fantastic experience: Fast friendly service. Staff catered to my needs well. I have used flight centre many times in the past and have always been very happy with the service
Thanks for your review Kim!!
Fantastic experience: Very helpful staff.
Hey Roger, thanks for your review :)
Fantastic experience: Friendly staff. 'Sam' knows her stuff... very helpful... flights sorted no fuss...
Hey Julie, thanks for your review. We will pass this onto the store :)
Fantastic experience: Great place to book your holiday. Very helpful staff willing to go the extra mile
Fantastic experience: Emily is just the best Travel Agent I've dealt with.
Fantastic experience: Great staff
Negative experience: Rip off, please compare prices online ....
Negative experience: Rude and condescending
Negative experience: Person pleasant but too pushy wanting to make a sale. Did not really know enough. Did not try to get best price.
Fantastic experience: I have lived in Sydney for 15 yrs and most of the time in NZ, and I love the Flight Centre staff booking and organizing my local and international flights. On 12th June 2024, I am flying to manila via Sydney for my 5 months annual holidays. Sad to say the passengers are not packed like in precovid times. Time to write more reviews for Google.
Fantastic experience: Great team! Really opening up the world to the people of the mighty Manawatu.
Fantastic experience: Sam was amazing, keep it up guys
Positive experience: I love our travel agent. We use her for all our overseas bookings now
Negative experience: Poor customer service.
Fantastic experience: Great customers service!
Fantastic experience: Competent friendly service
Fantastic experience: Awesome people to deal with
Negative experience: Would give no stars if I could. Used to be a great travel agent but went in today and was given poor service and rude treatment so walked out. Will find somewhere that actually wants customers who by the way keep them in jobs!
Fantastic experience: Great service!! Our agent Becky was great!!! I hope they keep doing more travel.promotions specially for young couples.
Fantastic experience: The store is very small but the customer service is amazing!
Positive experience: Great service
Fantastic experience: Flight center New Plymouth is great, ask for Lisa, she great and knows what you need to know.
Fantastic experience: Amazing and helpful staff...
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