Flight Centre

Negative experience: Very disappointing experience trying to book my first ever flight by myself. The agent never sent the travel documents to me until less than 24hours before my supposed departure. It wasn’t until then that I realised I had booked the wrong date - a day too early. But Because the agent didn’t send my details when I first booked I hadn’t realised. I had tried previously to email the agent but the email address given wasn’t working. No responsibility was offered for his mistake and I had to pay more for last minute changes which wouldn’t be the case if it was send sooner. After chatting to another travel agent from another company I know I wasn’t fully to blame and am disappointed with this company’s response to my situation. Will not be coming back here again and will not be recommending anyone I know to book through flight centre. For someone trying to book their first flight I’m appalled by the stress I was put through.

Negative experience: Did think much of this place I went in to get quotes for a trip I was wanting to take in march 2025 when I asked the lady said I’m actually going on my lunch break then ask if anyone else could see me I guy said I have 30 minutes to spare so went down sat with him gave my details email etc went over flights etc as of today I’m still waiting for quotes to come to my email he did go over the credit card that they do obviously he was just passing time I had money to book the holiday went to another agent and absolutely love the service I received from them

Fantastic experience: Angela from the Napier team did an excellent job helping us find the best deal for our overseas holiday. She listened, understood our budget, and our requirements and all have been met. Will happily ask her assistance again for our next holiday. We are thoroughly impressed with her going of our her way. Definitely recommend!

Negative experience: Obviously didn't need my custom. Called Flight Centre on their 0800 number to get quotes for flights. Left a message with my details but never even received a call back. Booked the flights online myself in the end. Sad customer service.

Fantastic experience: Great service looking forward to confirming bookings

Fantastic experience: Great place to book your holiday. Friendly staff with so much knowledge.

Fantastic experience: Amazing service from Stephen. Funny, friendly and very helpful. Thanks for planning our holiday.

Negative experience: We would have been better off and far less stressed booking our own holiday - don’t go there! 28 Aug - Thanks for your response to this review. I did email your head office several weeks ago. Despite their automated reply stating I would get a response within a week I haven’t heard anything.

Fantastic experience: Update: we went into Napier Flight Centre and in 20 minutes Dan had it easy and got it all sorted. Lesson - in-store help is the way to go! We've had a horrible first experience with Flight Centre. We booked simple flights and looked to get them changed. The helpline was terrible, spending double the time on the line because the staff couldn't understand what we were saying. We were hung up on 4 times (amazing that it took 7 phone calls to even try and get to sorting this) and when we were told it was impossible to change, it was suddenly possible if we would buy more flights with them which we are trying to avoid after this experience. We decided to just pay more, take the loss and the lesson of the horrible service and never return, but they didn't honour the quote and deal they gave us within their time limit (which we were told was in one timezone and then told was actually in another timezone). It wasn't done correctly on their end, resulting in us needing to foot the extra cost which was over 30% more. All we wanted was to drop a flight, but before we could do that we had to buy a completely separate flight and then it was suddenly possible to pay to cancel one flight. Continual money grabs and terrible service to beat you into submission and then when you submit they have another money grab. On one call of 2 minutes with AirNZ we got far more support than out of our many calls with Flight Centre. Should have trusted the gut and not trusted them.

Fantastic experience: Deals are reasonable and service is great.

Fantastic experience: Fantastic service . Tim gave us all necessary informations in professional and fastest way.

Negative experience: Incompetent and irresponsible. I suggest going through other companies or organising yourself unless wanting a constant migraine.

Negative experience: Napier flight center .flight agent Jason veerkamp won't be going through you ever again

Fantastic experience: Friendly and professional

Negative experience: Very poor customer service. My partner was ignored even he had an appointment fixed. The reason she gave was “ your name is too long” . Will never go back.

Fantastic experience: Staff despite being very busy were polite and attentive. The shop itself appeared very tidy, clean and well presented.

Fantastic experience: Knowledgeable staff who are friendly and helpful

Fantastic experience: I have had great service over the years I have used Flight center to organize my trips ,and now another big trip sorted

Fantastic experience: Very friendly and helpful. Thank you Ryan

Negative experience: I rang and messaged enquiring about making a booking. No one responded. I went elsewhere to purchase.

Fantastic experience: Chris did a wonderful job, very knowledgeable and experienced which is great when you haven't travelled alot. Very friendly and efficient. Totally recommend Flight Centre Napier.

Negative experience: Sat on the waiting bench inside the store for a while waiting to be seen. I was not acknowledged, told someone would be with me, or even greeted by anyone. There was a lady there who wasn’t with a customer - she was just staring into her laptop. I left after a while a bit bemused and will now just book online.

Positive experience: One of the best travel agents around. The staff are extremely knowledgeable and helpful. Always go the extra mile to find the best deal. Highly recommend.

Negative experience: Don't waste your money here.

Positive experience: Very helpful when plotting my travel, although with the restricted time frame for payment and distance to travel, that let the side down a bit.

Negative experience: Poor service

Fantastic experience: Great people

Fantastic experience: Excellent service

Fantastic experience: Great advice from knowledgeable and professional staff.

Positive experience: Great staff very helpful

Fantastic experience: went to see jason, who booked my sister's and my holiday down south, got a great deal. love giong to the flight centre. i wish they still had a store in Hastings

Fantastic experience: Great experience, they have been invaluable in their assistance, thank you to Dan and the team in Napier

Fantastic experience: Hi, I had great help from Darnell in Napier. He is great, very helpful.

Fantastic experience: Fast service, helpful, great communication

Fantastic experience: Very helpful. Good explanations around getting credit refunds on previously paid for flights. Central city location.

Fantastic experience: I spoke with Angela, she was very helpful, kind. I asked her to apply refund for the cancelled tickets. She helped me the bed possible way. Really appreciated.

Fantastic experience: Cherisha was very helpful and professional. She perservered despite some difficulties with my local Flight Centre being closed.

Fantastic experience: Good and fast service

Fantastic experience: Excellent service.

Fantastic experience: Excellent service from ALL the staff!!!

Fantastic experience: Friendly, helpful staff

Fantastic experience: Very good service and great prices

Fantastic experience: Helped me many times

Fantastic experience: Great personal service

Fantastic experience: Thank you for your wonderful full help in getting us to Australia at short notice. Great service and at a great price too. Many thanks The Ennors

Fantastic experience: Fantastic service from.Holly Hook, thank you.

Fantastic experience: Super helpful staff, really wonderful service from holly and tania actually all of the staff have been so helpful with all our travel requirements

Negative experience: Found they did not actually listen or hear anything I was saying to them. Not helpful at all. Literally cancelled a flight booking i had specifically asked them not to. Unfortunately it really is easier to arrange travel yourself now, exactly the reason why travel agencies like these are struggling.

Positive experience: Waited a little bit long but it's understandable taking in consideration that people have to look at all possible options. service was excellent, very helpful

Positive experience: Great service needed a flight quickly. And very happy.

Fantastic experience: Excellent service

Fantastic experience: Great service from Tiffany

Fantastic experience: Awesome place with the nicest travel agents! I make all my booking with them. Would highly recommend.

Negative experience: The lady did not listen to what we asked for

Positive experience: Good service, great value holidays.

Positive experience: Friendly helpful staff who booked our holiday, sorted all the connecting flights and made the holiday stress free. As a holiday should be!