House of Travel Dunedin City

Fantastic experience: Paul Reid was superb once again in obtaining various options for us to consider for our up-coming family holiday. His knowledge and experience, his prompt communications and overall ease of working with us were all first class. Totally reccomend him to anyone wanting a seemless job of booking their travel requirements in the future. Thanks Paul

Fantastic experience: Highly recommend HOT Dunedin! Tony was great to deal with - expert advice, fast communication and very organised. We will definitely use his services again. Thanks Tony

Fantastic experience: Gary Harley at House of Travel Dunedin City is simply the best. We no longer live in Dunedin but will always use Gary for all our overseas travel requirements. Our recent cruise vocation from Los Angeles to Auckland on Royal Princess was amazing and Gary was a huge help with all the bookings and other travel arrangements and tours.

Fantastic experience: Prompt,great communication, offered excellent suggestions for our holiday in USA and a European river cruise.

Fantastic experience: Stephanie listens & gives me good options to choose from. She’s quick to get back with answers to queries and is pleasant to deal with. This is my 3rd holiday she has arranged, & I’ll use her again in the future.

Fantastic experience: Would recommend Paul at house of travel Dunedin.

Fantastic experience: Emily was and amazing help, providing me with so much info about South East Asia that I had never thought of. She went above and beyond, would highly recommend!!

Fantastic experience: Paul knew the travel products, was keen to help and gave clear ideas and explanations.

Fantastic experience: As always Gary has been very professional and fast. My late husband and I have dealt with Gary for years now and cannot fault his attention to detail and thoughtfulness. We have recommended him to friends who have been equally impressed and satisfied. Thank you Gary for all you have done.

Fantastic experience: Gary Harley is a very experienced travel consultant , he calmly handles anything! He understands our travel requirements . Travelling has got busier. It's not always easy. But no dramas with Gary and we trust House of Travel as a business .

Fantastic experience: Friendly and gave clear recommendations listened to what was required .

Fantastic experience: Were really helpful and easy to deal with, got us a great price on flights to the UK

Fantastic experience: Stephanie took the details of the trip that we wanted to take, plus our family structure and tailored the trip with her knowledge and tips added in.

Negative experience: Worst travel agent I've been to. I should've read the reviews first before I went there to do the booking at the first place.

Fantastic experience: Always get excellent service. Wish all staff very best wishes during very difficult times

Positive experience: interested in my queries and plans. felt listened to and in good hands.

Fantastic experience: Great experience

Fantastic experience: We love Rachel! She is welcoming, professional, friendly and very knowledgeable. She quickly understands our needs and recommends the best options for us.

Fantastic experience: Rachel is the consummate professional. She represents everything that I want from a travel consultant. Her attention to detail is remarkable. I soon realised that I could totally entrust her to get things right and work hard for me. My confidence in her is 100%. I have just booked two further tours with Rachel as my preferred consultant.

Fantastic experience: All staff are great. We deal with Gary who always seems unhurried but is really frantically busy. He goes that extra mile and we appreciate him.

Fantastic experience: A cute little gem of a cafe. 2nd visit now. Love it

Fantastic experience: Stephanie has been amazingly helpful with planning & sourcing our flights

Negative experience: Very slow processing the enquiries and slow communication

Fantastic experience: Fantastic! Fast friendly service.

Fantastic experience: Good customer service

Fantastic experience: Wonderful. Friendly efficient service.

Negative experience: Went to get some advice for our up coming trip and met with Tony. I left feeling really under valued as a potential customer as he gave no relevant advice at all and was dismissive to answer my questions. I went in wanting to get more information and he couldn’t tell me anymore than what I already knew. I came out no better off than before I went in. I really hope that future customers receive better customer service than what I did. Definitely some more training on customer service and a willingness to help find relevant information as it seemed he wasn’t interested in helping us. Unfortunately we will need to take our business elsewhere.

Negative experience: Absolutely terrible service, will never use them again

Negative experience: They had booked an appointment for me but when I arrived at the agency on a rainy day, they canceled it for no reason and left me stranded. Have no commitment

Positive experience: It's hard going booking a holiday, when you need an appointment to see someone. No spur of the moment grab a brochure. Antony was great though. Helpful and friendly service.

Positive experience: Ok to chat with

Fantastic experience: Very helpful, great service!!!

Fantastic experience: Great service

Fantastic experience: Total service from start to finish. Brad anticipated my needs and helped me with with all my planning. They did tickets, transfers, travel money and insurance all in one visit. The rail trip they booked me was a better deal than I could have bought online. Recommend for trouble free travel.

Positive experience: Helpful good price & product knowledge will use again

Fantastic experience: Have peace of mind with Brad at House of Travel. He has it all sorted, plus knows some extra tips.

Negative experience: We went in for a quote but found the staff member incompetent and unfamiliar with finding flights and accommodation.