House of Travel - Ferrymead

Fantastic experience: The professional team at House of Travel Ferrymead come highly recommended, wealth of knowledge, consultant Anna fantastic to deal with, thank you xx

Fantastic experience: Rebecca was incredibly knowledgeable and helpful. She couldn't have made it easier to exchange our currency to a foreign one. So glad I didn't bother driving to the other side of town when it was so close and convenient with great parking.

Fantastic experience: Very friendly and helpful

Fantastic experience: Adrienne has been so friendly and patient with giving the most fast and informative answers to all our queries. Our task was not an easy one but she has pulled it off with such ease and professionalism

Fantastic experience: Veronica went over and above to ensure that we were fully satisfied with our holiday. I feel that I could not have been in better hands that with Veronica.

Fantastic experience: Anna was recommended to me by a close friend. I was really impressed from the outset by Anna's friendly manner and professional knowledge. She answered all my queries, big and small, came up with some great flight options, and was always quick and efficient. Both on the phone and via email, she was friendly, polite, took plenty of time to discuss options, and made me feel I was in very good hands. She was always quick to respond to messages. Thank you so much, Anna!

Positive experience: Veronica was friendly, personable , patient and extremely efficient in sorting out our travel requirements

Fantastic experience: Very friendly and helpful to my out of the box needs. Looked at many options to find me the best deal and was very informative. I left feeling happy with the outcome and even the times of the flights we found good ones. I am grateful for her time and assistance with this one!

Fantastic experience: Veronica was very polite and friendly and got us the best deals possible for the amount of money we wanted to spend. We got a great price on a package deal which included flights, accommodation, travel insurance and rental car. Thanks Veronica.

Fantastic experience: Mel understands your needs and does everything she can to make sure your holiday is the best trip you can experience

Positive experience: Anna has been really helpful . She has a lovely approach to her customers

Fantastic experience: Wonderful welcoming staff . Location very handy for me.Even greater is they have a travel Ex to get your foreign currency in store...marvellous

Fantastic experience: Great service very helpful recommend for all travel

Fantastic experience: Fantastic service from Veronica. She kept us calm and organised as we planned our big OE.

Fantastic experience: Can't praise them enough. Go the extra mile to make your travels stress free. Alisha a star.

Fantastic experience: Excellent service

Fantastic experience: My wife, 6 yr old son and myself recently went to the Philippines for a long overdue holiday and used HOT for the first time... brilliant decision! Anna was our agent and right from the first enquiry was fantastic. She gave us all the info we needed, organized everything and gave us information on things we didn't think about. Anna and HOT were fantastic and are definitely our 'go to' place for any travel in the future. Thanks Anna and HOT

Positive experience: Very good efficient service

Fantastic experience: Lovely ladys, so very helpful with plans for my trip

Positive experience: Booking a trip to Australia. Lovely lady called Rhobda looked after us. Nothing was a problem. Very helpful and gave us lots of alternatives

Fantastic experience: I had to pop a review on here for Kim. Not only did she sort my booking with a professional style, she' was kind and compassionate in a very stressed moment of booking flights for my son back from Vietnam. She assisted us in securing an MIQ spot which is a little confusing and was generally fantastic. Thanks Kim..we will be back under nicer circumstances in the future.

Fantastic experience: Mel was so helpful when we had to prospone our trip due to covid I really appreciated the time she spent

Fantastic experience: I could not recommend House of Travel Ferrymead more highly. Mel not only organised flights to fit with MIQ dates but checked all quarantine, transit, visa and passport requirements drawing on contacts from all corners of the travel world. She checked in several times throughout the trip to make sure everything was on track. Absolutely outstanding service. Thank you so very much!

Fantastic experience: Outstanding service. Highly recommend!

Fantastic experience: Kim has booked and rebooked my flights so many times given the "new reality" of travelling. Her patience and responsiveness is amazing. Thanks Kim!

Fantastic experience: Thanks to Mel who has been really amazing. She has been really helpful with managing our travel plans and recommending us the right thing just because of the current covid situation going on at the moment. Would'nt have been possible without her help. Would highly recommend her service to everyone.

Negative experience: House of Travel have let me down, after a phone call about the Commonwealth games. I have never heard back from them.

Positive experience: Ok but new staff member was very slow involved prosses.

Fantastic experience: Got fares cheaper with them than online, customer service was great and friendly

Fantastic experience: Friendly knowledgeable staff. Always happy to help.

Fantastic experience: Great service and ideas

Fantastic experience: Superbly looked after by Anna O'Dell & fab holiday based on her recommendations. Best travel agency experience ever had. All staff friendly and the environment welcoming. Well done HOT Ferrymead.

Positive experience: Total trust that these guys know what they are doing. Especially Anna. Thanks

Fantastic experience: Always had great service from friendly people