House of Travel - Northlink

Fantastic experience: She is AMAZING!!!!!!! She listened to our needs and worked us out as a family very quickly. She was exstremely friendly and gave us options which we really appreciated. Kirsty was quick to respond and I couldn't have asked for better service. She has made travel easy. I have never used a travel agent before but that has changed. I will not travel again unless it's through Kirsty.

Fantastic experience: Very friendly, lots of information, reassurance and excitement for us. Prompt with communication and nothing was a problem . Am confident to have Brigitta help with our next holiday.

Fantastic experience: Everything was perfect and went as planned. Super service and always a smile.

Fantastic experience: Prompt responses and answered all questions thoroughly.

Fantastic experience: We have always used Sarah Bright. She gets things done, and even helps us when we are overseas, she is able to resolve any issues we have. Thanks, Sarah, you are awesome.

Fantastic experience: Stacey is fantastic to deal with. She always tries to do whatever she can to get the best flights etc for us and she is extremely patient when I keep asking questions. Cannot recommend her highly enough!

Fantastic experience: Maia was great to deal with, a good listener, communicator, respectful and professional in the way she related and processed my travel booking with ease and efficiency.

Fantastic experience: Great service

Fantastic experience: So easy and un complicated , got a great deal and the staff were happy and friendly

Fantastic experience: Isabella is amaze! She is prompt, detailed, lovely, and just so easy to deal with! Highly recommend :)

Fantastic experience: Within the time we met with her and talked about our hopes for a holiday and the next day when we had to get back to her with more information, had pre booked a holiday for us within our means in one day! She was amazing! She found something for us that we didn’t think was able and we are very excited for it and thankful to her.

Fantastic experience: Sarah Bright was very polite to deal with. Understanding of our inquires and happy to put other suggestions out there

Fantastic experience: She was fantastic. really helpful and very interested in my trip. She was calm and always happy to help.

Fantastic experience: Very friendly information quotes etc were done within hours . Will go back again for next holiday.

Fantastic experience: A great team! We walked in and were immediately greeted and directed to an available agent. Brigitta was so helpful. We knew exactly what we wanted to book, and she got to work sorting everything out. Isabella needed to finish the payment, and she dropped what she was doing to assist. They are a very proactive and solution orientated team who work well together. Highly recommend!

Fantastic experience: We had a very easy time planning out trip with the help of Stacy. Within an hour we had what we wanted and she sorted all of the finer details. Highly recommend house of travel to take the stress out of booking holidays. Thanks guys!

Fantastic experience: Great communication and arranged flights back to New Zealand for a tangi within an hours notice plus return flights 4 days later to continue our holiday

Fantastic experience: Very friendly and helpful. Elizabeth knew a lot about the cruise and gave me some great ideas, also she recommended some activities which was very helpful.

Fantastic experience: Very easy to talk to and Liz knows exactly what I want. Also very prompt with replies and requests

Fantastic experience: Prompt and helpful service. Accessible and responsive to individual need. HOT Northlink is our go to place to sort our travel plans.

Fantastic experience: Friendly staff. Hannah is a excellent travel agent.

Negative experience: Rubbish House of travel. They don’t even deserve a single star. This is the first time that happened to me. Booked a flexi fare flight 4 months ago and detailing that I need a visa to go to Australia. Paid full in advance too! We should be flying today but couldn’t. Trusting them as ticketing agency that they know what they are doing. Miscommunication is their specialty! I had applied for my visa too late due to miscommunications. Casual sorry and charging us more with the flexi rate paid. Very disappointed ☹️

Fantastic experience: Very helpful consultant, prepared to help with options. Thank you Isabella.

Fantastic experience: Brigitta arranged our trip to the UK and Europe. Our holiday was amazing and worry free due to the itinerary that Brigitta had arranged. We would highly recommend using House of Travel (Northlink) and look forward to our next trip. Ralph and Julie

Fantastic experience: I have dealt with Brigitta Moore at House of Travel Northlink for 20 plus years. She is absolutely fantastic and a lovely person, she has organized some wonderful holidays for my family and I. I would highly recommend her to anyone.

Fantastic experience: Usually we are very specific in our requirements. Time is taken to understand these and meet our requirements. Not always easy as we are not just book us on a cruise travelers

Fantastic experience: Once again we contacted House of Travel Northlands and Briggata Moore to return to NZ. As always she takes our wishes and makes them come true.she has taken us Around the world and back and forth from the USA to NZ many times. A wonderful company and a brilliant agent!

Negative experience: Rung them to ask about cook Island said I had to come in and see them and they couldn't answer any questions .

Negative experience: Rubbish customer service! They don't even deserve a single star! All she wants is to add more money on top of the ticket price; otherwise, can't be bothered to talk to us at all.

Negative experience: Terrible customer service felt like she couldnt be bothered didnt show me any options or photos of accomadation .seemed like she wanted to get rid of me very disappointed. Said she will send me an email still no link to accomadation for me to even view .ended up booking our own $1000 less than Sarah's quote . Will not be booking with them for my next trip

Fantastic experience: Great staff, I have visited here many times over the years and they are great!!

Fantastic experience: Awesome team, extremely helpful and always going that extra mile!

Negative experience: House of Trouble. Rubbish customer service served up with a generous "couldn't care less" attitude. A missed detail which should have been picked up by people who do this everyday. Admittedly we also missed this but foolishly trusted the "professionals" This is the second time we've had issues with a HOT branch. Holy heck I just noticed that these clowns couldn't even arrange our airport transfers to and from the correct hotel.

Fantastic experience: Good place for buy some holiday plans

Positive experience: Very friendly, very helpful, well organised.

Positive experience: Why go anywhere else

Fantastic experience: The people were great, lovely resort

Fantastic experience: Go put of their way to fulfill customers travel requirements. Great staff !!!

Negative experience: Lazy staff did not do more for us only arranaged airport transfers 1 way at Singapore we have to find our own way back to airport when we fly out. Waste of $7000 FOR this holiday